Sales talk: How to deal with “no” responses
It can prove very difficult to accept that a prospective sales client has given you a definite “no” answer, because it often makes sales persons feel that all their efforts have gone to waste. But this is also an occasion to move on, to finally be liberated and now focus on other possible clients. Sometimes the no comes during the later stage of proposal delivery, which can be doubly frustrating. At this point the client has already received everything from your side, but there’s still that chance that the he or she would back out. Adopting a move-on mindset may be the best way to deal with such situations. For example, if the proposal has been sent and remains dormant or not acted upon for a significant amount of time, then it’s most likely that you’ve lost that sale and it’s time to move forward. In other words, be practical and pragmatic. Of course, there’s no harm is giving it one last try and simply asking. Don’t apply a harsh or demanding tone but come a